Hey there, didn't want you to miss: Apologizing on social media

As a brand, there's a right and a wrong way to apologize on social media.

As a brand, there's a right and a wrong way to apologize on social media.  Get it right and you'll save your customer from churning (and maybe even win new customers in the process). Get it wrong and your customer will probably never come back (and they may even take others with them). That said, G2 and HubSpot just teamed up to publish a free, comprehensive guide that (among other things) breaks down, step by step, how to apologize on social media. On page 14, you'll discover a proven strategy you can use to get irate customers to remove their own negative reviews. You can download the guide now, instantly. It's free and you'll be reading in seconds. Enjoy! Adam Goyette VP of Marketing @ G2 G2   20 N Upper Wacker Drive #1800    Chicago  IL   60606   United States  You received this email because you are subscribed to Marketing Information from G2. Copyright © 2018 G2, All rights reserved. Update your email preferences to choose the types of emails you receive.   Unsubscribe from all future emails

Apologizing on social media

As a brand, there's a right and a wrong way to apologize on social media.

As a brand, there's a right and a wrong way to apologize on social media. Get it right and you'll save your customer from churning (and maybe even win new customers in the process). Get it wrong and your customer will probably never come back (and they may even take others with them). That said, G2 and HubSpot just teamed up to publish a free, comprehensive guide that (among other things) breaks down, step by step, how to apologize on social media. On page 14, you'll discover a proven strategy you can use to get irate customers to remove their own negative reviews. You can download the guide now, instantly. It's free and you'll be reading in seconds. Enjoy! Adam Goyette VP of Marketing @ G2 G2   20 N Upper Wacker Drive #1800    Chicago  IL   60606   United States  You received this email because you are subscribed to Marketing Information from G2. Copyright © 2018 G2, All rights reserved. Update your email preferences to choose the types of emails you receive.   Unsubscribe from all future emails

Crisis management

Would you know what to do your company suddenly found itself in a PR crisis?

Would you know what to do if your company suddenly found itself in a PR crisis? Like a bad company tweet or review that went viral? Or a leaked image or video that makes your brand look bad? Well G2 and HubSpot just teamed up to publish a free, comprehensive guide that (among other things) explains how to handle a crisis situation. And it's not just for large organizations… On page 10, you'll read about a proven method every small company should use to dig themselves out of trouble. You can download the guide now, instantly. It's free and you'll be reading in seconds. Enjoy! Adam Goyette VP of Marketing @ G2 G2   20 N Upper Wacker Drive #1800    Chicago  IL   60606   United States  You received this email because you are subscribed to Marketing Information from G2. Copyright © 2018 G2, All rights reserved. Update your email preferences to choose the types of emails you receive.   Unsubscribe from all future emails

Your new customer reviews guide is available...

G2 and HubSpot have teamed up to publish The Ultimate Guide to Customer Reviews and Tactics.

G2 and HubSpot have teamed up to publish The Ultimate Guide to Customer Reviews and Tactics. It's free and the feedback so far has been great! Inside this you'll find: 1 thing you should never, ever do in response to a negative review (page 9) 3 simple steps every brand should follow when responding to a review (page 12) How to take a negative conversation with a customer out of the public eye (page 13) How to turn a complaining, dissatisfied customer into your loyal brand evangelist (page 10) The proven strategy you can use to get an irate customer to remove their own negative reviews (page 14) It's all in there. Download it now, free — and you'll be reading in seconds. Enjoy! Adam Goyette VP of Marketing @ G2 G2   20 N Upper Wacker Drive #1800    Chicago  IL   60606   United States  You received this email because you are subscribed to Marketing Information from G2. Copyright © 2018 G2, All rights reserved. Update your email preferences to choose the types of emails you receive.   Unsubscribe from all future emails