As a brand, there's a right and a wrong way to apologize on social media.
| | | | | As a brand, there's a right and a wrong way to apologize on social media.
Get it right and you'll save your customer from churning (and maybe even win new customers in the process).
Get it wrong and your customer will probably never come back (and they may even take others with them).
That said, G2 and HubSpot just teamed up to publish a free, comprehensive guide that (among other things) breaks down, step by step, how to apologize on social media.
On page 14, you'll discover a proven strategy you can use to get irate customers to remove their own negative reviews.
You can download the guide now, instantly. It's free and you'll be reading in seconds. Enjoy!
Adam Goyette
VP of Marketing @ G2 | | | | | | | | | | | | |
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